Technology
Most companies in this industry will tell you that they have an off the shelf management information system that can be tailored to customer’s requirements. We don’t take this approach.
As part of our Transformation value we ensure that we continue to be pioneers in the field of technology. Our best in class Velocity system is the creation of our parent company and, as such, its capability and flexibility is without constraint or limitation.
Velocity is a proprietary system, used by our operations and back office teams alike. It drives everything we do and ensures that there is only ever one single source of the truth with zero ambiguity.
A system that we can shape to our customer’s needs and that we can continuously develop so it is always delivering value and productivity, Velocity improves management efficiencies by:
- Biometrically controlling labour resourcing
- Digitally managing SLA performance & task completion
- Transparently delivering information in real time
- Reducing administration time for operational colleagues
- Collating data in a single format for analysis and reporting
- Providing intelligence to make smarter decisions
Unlike other businesses we live in a single system which is owned by us and which guarantees transparency.
Through the implementation of our unique Velocity platform, we are able to measurably improve standards and performance levels throughout a contract life.