Testament to our commitment to our values of Accountability, Collaboration and Transformation we have recently re-engineered our first line response function for our customers and colleagues.
A hub by definition is “the central or main part of something where there is most activity” and we have taken this as our prime motivation in creating a multi-disciplined team which is now the very heartbeat of our organisation.
The Hub provides end to end support, both internal and external, across a wide remit, including:
- Customer reporting
- Supply chain
- Health, safety & environment
- Project management
- Asset management
- Bid support
The Hub has rapidly transformed a traditional helpdesk function into a new centre of excellence which is already efficiently handling critical business requests from our customers and field based teams, ensuring that we operate safely, sustainably and in line with our values.
This new approach demonstrates our commitment to delivering for our customers and will operate 24/7/365.